Group Manager, Blend Insurance

Los Angeles Blend Insurance Full-time

Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. We process more than $3 billion in mortgages and consumer loans daily, helping millions of consumers get into homes and gain access to the capital they need to lead better lives.

Blend is helping the insurance industry evolve and empowering it with the help of technology; Blend Insurance Agency will provide borrowers with the option to see their home insurance coverage options as they’re completing their mortgage application and purchase home insurance if they’re interested in doing so. Our agency team is focused on helping people. You can apply your passion by assisting our customers with their insurance needs and our team members by helping them deliver an outstanding customer experience.

How You'll Contribute:

  • Lead national property and casualty agency operations
  • Help consumers find a high quality homeowners insurance solutions, in a seamless consumer friendly way
  • Scale agency operations while maintaining high levels of customer and employee satisfaction
  • Identify operational inefficiencies and implement solutions to resolve
  • Develop existing and future leaders within Blend Insurance
  • Drive results, accountability, and execution within organization
  • Coordinate with Blend leadership on establishment of organizational goals and objectives
  • Ensure, in conjunction with our compliance team, that Blend Insurance has all appropriate licenses and is compliant with all local, state, and federal laws and regulations

Who You Are:

  • Consumer-centric mentality
  • Focused on building the best long-term business we can for Blend as a whole
  • A leader of leaders capable of building and scaling a high quality, customer-centric operation, and developing the future leaders of that organization
  • Experience creating and instituting operational systems that nurture and convert prospects
  • Deep understanding of controls, reporting, and tools necessary for success
  • Strong grasp of inbound and outbound contact center operations including telephony systems, service levels, CSAT & NPS metrics, QA procedures, workforce management, and training
  • Creative problem solver able to drive resolution of obstacles in real time as well as install structural enhancements to avoid reoccurrence.
  • Confident yet humble; strong opinions weakly held
  • Capable of building strong cross functional and cross team relationships within Blend

Bonus Points:

  • Deep knowledge of the property and casualty insurance industry
  • Has led a modern, technology-driven/disruptive insurance operation in the past
  • Active property and casualty agent (or broker) license

Benefits and Perks:

  • Meaningful equity and a 401(k) plan
  • Comprehensive health benefits
  • Wellness benefits covering a variety of wellness activities, gym memberships, fitness classes and more
  • Daily meal stipend for non-regularly remote employees during COVID-19 (and lunch, dinner, snacks, and Pizza Fridays provided in offices outside of COVID-19)
  • Weekly mindfulness meditation class
  • Weekly remote company all-hands 
  • 4 months of paid parental or personal leave
  • Flexible work schedule, with open vacation policy and companywide mental health days during COVID-19
  • Work from home office set up stipend and internet stipend during COVID-19

Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law, including the San Francisco Fair Chance Ordinance.