Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. We process more than $3 billion in mortgages and consumer loans daily, helping millions of consumers get into homes and gain access to the capital they need to lead better lives.
When it comes to buying a home, getting a mortgage is but one step along a journey of additionally required services—each with its own supplemental agent and experience. From shopping with a real estate agent, evaluating home insurance policies, to coordinating moving services, the process is long, confusing, and disjointed. Uniting this ecosystem into a holistic 11-star experience for consumers is the domain of the homebuying journey team. We’re looking for a leader whose curiosity and drive will propel this next generation experience—and most importantly, grow and nurture the team and collaborative practice that will get us there.
You’ll work with business line owners across the growing family of Blend-branded services(Blend Insurance, Blend Realty, Blend Title), as well as across product, engineering and design, to capture the unique value we provide to our customers and consumers, and how that translates to meaningful, consistent experiences within our platform. You’ll help shape the design vision and ensure successful execution, aligning stakeholders and advising key roadmapping priorities, by working cross-functionally in an especially fast-paced environment.
How you'll contribute:
- We see this role contributing across 3 pillars of leadership: Vision, People and Process
- Partner within design and across the EPD and GTM organizations to evolve the research and strategy to deliver across the full range of products and experiences, ensuring thoughtful execution through roadmapping, priority setting, and design delivery.
- Drive the standards for experiences that are consistently of highest quality by championing our users and customers, and stewarding the work through the lens of our brand pillars and design principles.
- Facilitate understanding and holistic journeys among experience hand-offs through compelling and cohesive content strategy.
- Mentor and grow a talented team to sharpen their craft and deepen their impact. Set clear goals, manage project loads, and ensure high-quality deliverables.
- Coach teams through the process of planning, navigating trade-offs, and creating meaningful customer experiences, furthering their growth and supporting autonomous, thoughtful decision-making.
- Proactively steward culture by creating a rich, dynamic environment that will attract and retain the best talent.
- Curate a process that elevates the existing strengths and working relationships across the team, increasing awareness of design impact, streamlining communication, and ensuring successful execution.
- Solve for impact by aligning with cross-functional partners through highly collaborative planning that is defined by clear prioritization of customer/user needs and business goals against strategic resourcing.
Who you are:
- A strong personal design ethos, honed through an in-depth understanding of human-centered design principles and methods, and a conviction that inspires discovery and innovation, effectively calculating risks and balancing feedback to get to decisions quickly.
- A fluency and passion for clear, compelling communication and content strategy, inspiring and educating others across the organization at all fidelities. You’ll help bring clarity to complex domains, influence and build consensus for important design-led initiatives, and articulate the concerns and expectations of the users and customers of our products.
- A genuine curiosity for learning and inquiry-led problem solving, especially as it relates to the organizational dynamics that are at the core of how we successfully deliver results.
- A well-tuned emotional intelligence, always leading by example with empathy and humility.