Customer Enablement Associate (Westlake Village, CA)

Los Angeles Title Insurance Full-time

Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. We process more than $3.5 billion in mortgages and consumer loans daily, helping millions of consumers get into homes and gain access to the capital they need to lead better lives.

Blend Title is growing our Customer Enablement team to be mediators between our clients, consumers, and internal operations. We are looking for an exceptional person to join this team – someone who regularly goes above and beyond to provide the best possible service and relevant solutions. 

Our physical office is located in Westlake Village, CA.

How you’ll contribute:

  • Receive and process order requests from lenders
  • Deliver requested documents to loan teams
  • Receive and place phone calls with clients and customers
  • Process new requests in a timely and professional manner
  • Follow up on files with customers and closers
  • Provide exceptional customer service to all clients and consumers
  • Review, add and schedule closings with customers
  • Confirm closing appointments, signing status, and document ETAs with mobile signing agents
  • Make sure all required documentation is met and delivered to appropriate parties in order to proceed with the closing files

  • Receive and sort incoming mail
  • Assist in original document management

Who you are:

  • Knowledge of Title & Settlement practices is a plus, but not required
  • Must exercise good judgement and to be able to work independently or in a team setting as needed
  • Excellent verbal skills and written communication skills
  • Organized with strong attention to detail 
  • Strong computer skills including proficient knowledge of G-Suite (Gmail, Google Sheets, Calendar, Google Drive and Google Docs)

Benefits and Perks:

  • Meaningful equity and a 401(k) plan
  • Comprehensive health benefits
  • Wellness benefits covering a variety of wellness activities, fitness classes, fitness equipment and more
  • Stipends for work from home office set up, internet, and meals
  • Company-wide mental health days
  • Weekly remote all hands
  • Up to 15 days accrued vacation per year
  • 16 weeks of paid parental leave

Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law, including the San Francisco Fair Chance Ordinance.