Manager, Solutions Architecture

San Francisco, New York, Remote Customer Success Full-time

Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. We process more than $3.5 billion in mortgages and consumer loans daily, helping millions of consumers get into homes and gain access to the capital they need to lead better lives.

As a Solutions Architecture Manager, you will oversee members of the Integrations team designing, delivering and scaling integrations between Blend and major customer systems of record. This high visibility role acts as a point of escalation for client projects and will work with teams from across the company to rapidly implement and improve our product offerings and provide project leadership.

How you’ll contribute:

  • Manage a growing team of Solution Architects where you’ll be directly responsible for project staffing, capacity planning, and career development of the team
  • Oversee a portfolio of integrations projects where you will ensure customer satisfaction, delivery quality/efficiency, and project health
  • Closely collaborate with Blend’s Product and Delivery teams to develop feature delivery strategies, serving as the Integrations voice of expertise
  • Act as a point of escalation for integration development engagements with Customers and Partners
  • Develop team members’ skillsets in lockstep with individuals’ career aspirations and our landscape’s changing technical requirements/standards
  • Contribute to scoping efforts for new projects in partnership with Blend’s commercial and solutions teams
  • Partner with Blends’s Customer Success Operations team to develop, own, and champion process improvements to internal team operations and planning as we grow and scale

Who you are:

  • 3+ years in a comparable role; managing teams responsible for Solutions definition and execution
  • 3+ years of experience in technology delivery projects
  • Experience with Scrum/Agile methodologies
  • Experience in directly managing clients and advocating for their needs within a growing organization
  • Project management experience (scope control, budgeting, and resource management/forecasting)
  • Excitement for scaling a team’s operations from a people, process and technology standpoint
  • World class communication and presentation skills
  • Ability to coach and mentor a team of individual contributors owning technical client delivery
  • Ability to propose creative technical solutions to challenging problems and communicate technical concepts clearly and efficiently
  • Strong agency to execute with minimal oversight
  • Passionate leader who can inspire and motivate team members

Bonus Points!

  • Integrations development experience as an engineer
  • Experience managing third party development-driven projects
  • Experience in the financial services industry
  • Experience with office productivity tools including Asana, Lucidchart, Confluence, Jira, and Salesforce

Benefits and Perks:

  • Meaningful equity and a 401(k) plan
  • Comprehensive health benefits
  • Sponsored gym memberships, ClassPass credits, or wellness stipend.
  • Lunch, dinner, snacks, and Pizza Fridays
  • On-site meditation, yoga, and massages
  • Flexible work schedule, with open vacation policy
  • 4 months of paid parental or personal leave
  • Convenient location, with parking programs, and flexible commuter options

Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law, including the San Francisco Fair Chance Ordinance.

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