Deployment Lead

Remote Customer Success Full-time

Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. We process more than $3.5 billion in mortgages and consumer loans daily, helping millions of consumers get into homes and gain access to the capital they need to lead better lives.

As a Deployment Lead, you will understand Blend’s platform and the client’s needs to help deliver a solution that exceeds expectations! You will work with teams from across the company to rapidly implement and improve our product offerings providing project leadership in an autonomous delivery role. The ideal candidate is excited to work both independently and collaboratively in a fast paced, highly visible role.(Similar titles might include: Project Manager, Deployment Manager, Implementation Manager, Technical Project Manager, Forward Deployed Engineer, Client Solutions or Professional Services Lead)

How you'll contribute:

  • Learn and master Blend products in order to tackle customer business challenges as a configuration and implementation lead
  • Consult with mortgage lender business and technical resources to produce business requirements and functional design documents as an implementation lead
  • Partner with customer business teams to understand business objectives and integration requirements
  • Estimate the effort required to configure Blend products
  • Collaborate with Blend Product and Engineering teams to share customer requirements, influence product priorities and further improve Blend core product features
  • Plan and execute integration testing and user acceptance testing of customer implementations
  • Utilize various project methodologies as part of implementing Blend products on-site at mortgage lenders

Who you are:

  • 3+ years relevant experience with full lifecycle package software implementations (SaaS preferred)
  • Hands-on technical configuration experience (examples include screen/user interface, application settings or parameters, branding, etc.)
  • Project management experience (scope control, budgeting, estimating and resource management)
  • Ability to propose creative technical solutions to challenging problems and communicate technical concepts and specifications clearly and efficiently
  • Ability to work with a variety of customers from different departments in large and small groups.
  • Adaptable to various work settings and able to serve in an advisory/leadership role
  • Strong personal initiative and drive to execute with minimal oversight
  • Experience working in a multifaceted environment wearing many hats
  • Willingness and ability to travel up from 50% - 80% (Monday – Thursday typical during peak times)

Bonus Points!

  • Prior experience with configurable software such as Salesforce, Workday, NetSuite, Guidewire
  • Knowledge of mortgage industry
  • Experience with Scrum or other Agile methodologies
  • Background working with financial institutions in a customer facing role

Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law, including the San Francisco Fair Chance Ordinance.

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