Solution Architect

San Francisco Customer Success Full-time
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Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. We process more than $3.5 billion in mortgages and consumer loans daily, helping millions of consumers get into homes and gain access to the capital they need to lead better lives.

The Solution Architect interfaces with prospective and current customers, working to understand the client’s key business objectives, technical requirements, and providing guidance in accordance with industry and company best-practices.  The Solutions Architect combines customer communication and deep technical knowledge at a critical step in the sales process to derive technical solution approach.  The individual in this role will liaise cross-departmentally to create an optimal technical solution in line with the customer objectives.

How you'll contribute:

  • Understand the customer goals, requirements as well as current and planned lending operations context
  • Exert domain expertise in integration patterns, protocols, and best practices, including Blend’s integration offerings
  • Develop Blend technical solution best practices
  • Map to the customer objectives and requirements to create a targeted integration strategy
  • Work with Blend Sales and Product teams, and the customer directly, to prepare for and lead the requirements gathering call to better understand the customer's integration needs
  • Develop and validate simple scripts for custom integration work (data conversions/transformations)
  • Initiate and manage cross-departmental communication to resolve any solution related questions and issues
  • Serve as a conduit of integration-related product features to the product team for roadmap consideration
  • Support the development of a sales strategy for each account particularly as it relates to consulting opportunities with direct customers and third-party integratorsFunction as a subject matter expert for the Encompass SDK and APIs
  • Provide sales support for the positioning and quoting of tailored consultative and deployment services
  • Gather necessary requirements and specifications needed to create technical Statements of Work for Professional Services engagements
  • Consult with clients and third-party vendors for clear definition of requirements

Who you are:

  • Strong proficiency of system architecture, relevant technologies (CRM, Marketing, Analytics, SOR, etc.) and vendors (Ellie Mae, MuleSoft, TIBCO, Wipro, etc), and tracking techniques
  • Experience integrating using Restful APIs and SDKs (notably, Encompass, NetOxygen and other Loan Origination Systems)
  • 3+ years of experience implementing projects with knowledge of NodeJS, Typescript, Go, and other web technologies
  • 3+ years scoping and architecting experience using enterprise integration patterns like Message-based patterns, point-to-point and FTP
  • Excellent problem-solving and decision making skills along with strong written, verbal and presentation skills; prefer experience in a Sales capacity
  • Skilled at multitasking, can juggle competing priorities while making sound business decisions based on goals and objectives
  • Ability to work independently and interfacing with other lines of business, developers and QA
  • Ability to break down project phases into technical tasks and sub-tasks to delegate to appropriate development personnel
  • Attention to detail; clear, logical thinking
  • Comfortable working in a fast paced, team environment

Bonus Points!

  • Experience working with Functional Programming Languages, XML, SOAP, REST, JSON, SQL, .NET, Java, Javascript
  • Experience in third-party and back-office integrations
  • Full stack development experience
  • Ability to translate technical instructions or concepts into non-technical easy to understand terms
  • 5+ years of software development experience, preferable
  • Mortgage technology experience, preferable

Benefits and Perks:

  • Meaningful equity and a 401(k) plan
  • Comprehensive health benefits
  • Wellness benefits covering a variety of wellness activities, fitness classes, fitness equipment and more
  • Stipends for work from home setup, internet, and meals
  • Company-wide mental health days
  • Weekly remote all hands
  • Flexible work schedule, with open vacation policy
  • 16 weeks of paid parental leave

Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law, including the San Francisco Fair Chance Ordinance.

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