User Experience Researcher

San Francisco Design Full-time

Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. We process more than $3 billion in mortgages and consumer loans daily, helping millions of consumers get into homes and gain access to the capital they need to lead better lives.

Blend is looking for an experienced user researcher to help our design team discover opportunities and validate design solutions to complex personal banking and home-buying problems. Our ideal candidates would have a proven track record of quickly creating impact using adaptive research and validation approaches throughout the enterprise product lifecycle. We are seeking someone who loves bringing designers and other stakeholders along for the journey and teaches us all how to deliver insights in a fast-paced enterprise startup culture. Ideally, this person would be enthusiastic about innovating for fintech by helping deliver delightful solutions for all types of users of financial products. 

How you'll contribute:

  • Identify key research opportunities in partnership with product design, product management and engineering
  • Apply a wide variety of qualitative research methods in response to the needs of product and design  
  • Work directly with product design to inform and validate effective solutions to user problems
  • Lead the process of generating insights that fuel ideation and evaluate designs
  • Facilitate research with product designers to foster an environment of shared ownership of user outcomes Teach us, help us be better user advocates
  • Collaborate with stakeholders to align and synthesize as team. Report insights and recommendations to EPD leadership 
  • Advise on and validate the optimal solutions for comprehensive design for accessibility
  • Use data and customer feedback to make design decisions

Who you are:

  • 5 years of relevant work experience within User Experience, Human-Computer Interaction, applied research setting, and/or product research and development
  • Experience conducting insightful qualitative interviews directly with enterprise users  
  • Experience utilizing various methods including but not limited to usability studies, contextual inquiry, and surveys
  • Relevant product research experience, either in an end-to-end, usability, or generative setting
  • Case Studies demonstrating a systematic approach to complex product problems
  • Examples of design solutions showing a systematic approach, thinking and designing in frameworks, ecosystems, and shared patterns
  • A history of delivering consistent and uniform style guides and component libraries

Bonus Points!

  • Preferred, not required: Master's degree or PhD in a related field
  • BA/BS degree in Anthropology, Human-Computer Interaction(HCI), Human Factors, Psychology, Sociology, or a related field or equivalent practical experience

Benefits and Perks:

  • Meaningful equity and a 401(k) plan
  • Comprehensive health benefits
  • Wellness benefits covering a variety of wellness activities, gym memberships, fitness classes and more
  • Daily meal stipend for non-regularly remote employees during COVID-19 (and lunch, dinner,snacks, and Pizza Fridays provided in offices outside of COVID-19)
  • Diversity and inclusion training 
  • Weekly mindfulness meditation class
  • Weekly remote company all-hands 
  • 4 months of paid parental or personal leave
  • Flexible work schedule, with open vacation policy and companywide mental health days during COVID-19
  • Work from home office set up stipend and internet stipend during COVID-19

Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law, including the San Francisco Fair Chance Ordinance.

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