IT Support Engineer

New York Information Technology Full-time

Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. We process more than $3.5 billion in mortgages and consumer loans daily, helping millions of consumers get into homes and gain access to the capital they need to lead better lives.

Blend builds the banking software you want to use. When you apply for an online loan from companies like Wells Fargo, U.S. Bank, Navy Federal, or many others, you’re using Blend’s software. We process more than $3.5 billion in mortgage and consumer loans daily, helping millions of consumers get into homes and gain access to the resources they need to lead better lives.

Blend IT is the team folks look forward to asking for help. We provide the tools and support that allow the rest of the company to do their best work. As the first IT hire for our 60-person NYC office you’ll be the in-person face of our team as we help people with their laptop, mobile, AV, network, and other technology needs. You’ll also provide remote support to employees on the East Coast and other early risers. Collaborate with the rest of the IT Team around the country, learning with our top experts and teaching from your areas of expertise. If you’ve previously worked as an IT Analyst, IT Engineer, Helpdesk Support, Tech Support Agent, or other similar title we encourage you to apply!

How you’ll contribute:

  • Triage and resolution of Tier 1, 2, and sometimes 3 issues via Zendesk and walkups
  • Helping coworkers with a wide variety of backgrounds, from highly technical engineers to folks who specialize in interpersonal skills
  • Monitoring our Zoom video systems and Meraki network equipment, making changes with the help of our SF-based specialists
  • Using the custom AV system in our event space to host or join company meetings
  • Ordering, organizing, and distributing laptops and other IT equipment
  • Escalation of complex issues to senior teammates
  • Creating excellent documentation to share with the team and the company, as well as maintaining existing documentation

Who you are:

  • Kind, thoughtful, and patient: You see the person, not just the problem
  • You’re the one folks turn to when “the dang thing just won’t work”
  • Collaborative: You love learning from an expert just as much as you love teaching others
  • Smart prioritization: When you’re busy, you know what has to happen now and what can wait until later
  • Self-directed: You’re always looking for things to improve, you don’t wait to be told what to do
  • Think ahead: You love planning and implementing a good projectComfortable running AV for important meetings with 50+ attendees
  • Solid MacOS troubleshooting skills

Bonus Points!

  • Remote support experience
  • Background in Fintech , or other secure environments
  • Experience with JAMF, Okta, Zoom, G Suite, Meraki, Atlassian, Zendesk
  • Passion for pairing to share what you know and learn what you don’t yet know
  • Fervent desire to wear all the hats

Benefits and Perks:

  • Meaningful equity and a 401(k) plan
  • Comprehensive health benefits 
  • Wellness benefits covering a variety of wellness activities, fitness classes, fitness equipment and more 
  • Stipends for work from home setup, internet, and meals
  • Company-wide mental health days 
  • Weekly remote all hands
  • Flexible work schedule, with open vacation policy
  • 16 weeks of paid parental leave

Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law, including the San Francisco Fair Chance Ordinance.

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