Customer Success Operations & Analytics

United States Sales Operations

Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. Through our software, we enable our customers to process an average of more than $5 billion in loans per day, helping consumers get into homes and gain access to the capital they need to lead better lives.

 

As a member of the Customer Success Operations & Analytics team at Blend you will help drive key internal initiatives. You’ll be focused on efforts ranging from business process evaluations with our internal customers to internal system evaluation and delivery. In this role you will interface both with internal leadership, stakeholders, and third party vendors to deliver key outcomes and insights.

How you'll contribute:

  • Drive effective delivery of various Customer Success operations initiatives from design to deployment with a key emphasis on ROI
  • Create and maintain project plans and status reports for assigned initiatives
  • Facilitate discovery discussions with internal stakeholders
  • Work closely and cross-functionally with growth, marketing, data, delivery, sales, finance, and other teams to facilitate requirement collection, data collection and analysis in support of initiatives

Who you are:

  • 2+ years of consulting experience, preferably in management consulting
  • Excellent communication skills - verbal, written and presentation
  • Strong data analysis skills with the ability to draw insights from large data sets 
  • Proficient in writing your own SQL queries (other data reporting tools is a plus)
  • Experience facilitating discovery sessions and eliciting requirements/processes
  • Outstanding organizational and planning skills with strong attention to detail
  • Comfortable working through ambiguity to define processes, key steps, decisions, and risks
  • Preferred experience in and knowledge of SaaS software delivery
  • Ability and flexibility to travel as needed

Benefits and Perks: 

  • Meaningful equity and a 401(k) plan
  • Comprehensive health benefits
  • Wellness benefits covering a variety of wellness activities, gym memberships, fitness classes and more
  • Daily meal stipend during COVID-19 (lunch, dinner, snacks, and Pizza Fridays when working from the office)
  • 16 weeks of paid parental leave
  • Generous vacation policy, company-wide mental health days during COVID-19
  • Work from home office set up stipend and internet stipend during COVID-19
 
 
Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable laws.
 
If you have a disability and you wish to discuss potential accommodations related to applying for employment, please contact Blend at (650) 550-4810 or hraccessibility@blend.com.

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