Closing Operations Manager

United States Blend Notary

Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. Through our software, we enable our customers to process an average of more than $5 billion in loans per day, helping consumers get into homes and gain access to the capital they need to lead better lives.

 

Blend is seeking a Closing Operations Manager to support our Close Document Processing Team. Our ideal candidate has in-depth knowledge of closing documents and the closing process. This role will report to the Manager, Close Operations, working alongside them to help sustain quality closing processes.

How you'll contribute: 

  • Recruit, select, train, assign, schedule, and coach employees
  • Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
  • Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
  • Support and assist with accuracy in mortgage document completion, mortgage closing standards and filing requirements 
  • Keep abreast of Notary and Remote Online Notary regulatory changes 
  • Share understanding of closing procedures

Who you are: 

  • Minimum of 1 year of mortgage loan processing experience or escrow assistant is required
  • Strong knowledge of real estate documents, title insurance, and escrow functions
  • Experience in management, operations, and leadership
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skillsTeam player, open minded, easily adaptable to change

Bonus Points!

  • Notary Public Commissioned

Benefits and Perks: 

  • Meaningful equity and a 401(k) plan
  • Comprehensive health benefits
  • Wellness benefits covering a variety of wellness activities, gym memberships, fitness classes and more
  • Daily meal stipend during COVID-19 (lunch, dinner, snacks, and Pizza Fridays when working from the office)
  • 16 weeks of paid parental leave
  • Generous vacation policy, company-wide mental health days during COVID-19
  • Work from home office set up stipend and internet stipend during COVID-19
 
Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable laws.
 
If you have a disability and you wish to discuss potential accommodations related to applying for employment, please contact Blend at (650) 550-4810 or hraccessibility@blend.com.

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