Product Operations Manager

United States Product

Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. We process more than $3.5 billion in mortgages and consumer loans daily, helping millions of consumers get into homes and gain access to the capital they need to lead better lives.

As a Product Operations Manager at Blend, you embody the idea that “if you want to go far, go together.” You will be a key member of the larger product team, working closely with Product, Product Marketing, Compliance, Legal, and Client Operations teams. You are responsible for empowering and collaborating with all relevant stakeholders to create high quality product launches. A successful Product Operations Manager drives steady adoption of products across Blend’s customer base and ensures happy customers.
 

How you'll contribute: 

  • Develop a strong understanding of Blend’s product suite and the lending spaces
  • Scale product knowledge throughout the organization by writing enablement guides, hosting training sessions and office hours, and working cross-functionally to share feedback to improve products
  • Maintain and continually enhance a central source of truth for Blend products, including both technical and functional knowledge
  • Operationalize rollouts across the Blend Client Operations organization by working with Product and Product Marketing teams to take products from alpha, through limited availability, to generally available
  • Equip customer-facing teams with the information and processes required to support new products (training, playbooks, documentation, resolution paths, FAQs, etc)
  • Foster a collaborative partnership with Product Managers, Product Marketers, and Client Operations
  • Identify and build connections with relevant subject matter experts across Blend to surface insights, get them excited about the initiatives being built, and pave the way for smoother rollouts

Who you are: 

  • 5+ years of thriving in a Product Operations, Product, and/or Software Delivery role
  • High technical acumen and ability to understand complex products
  • Excellent written and verbal communication skills
  • Ability to translate technical concepts and instructions into non-technical, layman’s terms for internal and external communication and with customers
  • Experience working on highly detailed and complex projects which require significant organizational skills

Bonus points: 

  • Experience in financial services/lending, or consulting
  • Experience at a B2B or Enterprise and/or SaaS company

Benefits and Perks: 

  • Meaningful equity and a 401(k) plan
  • Comprehensive health benefits
  • Wellness benefits covering a variety of wellness activities, gym memberships, fitness classes and more
  • Daily meal stipend during COVID-19 (lunch, dinner, snacks, and Pizza Fridays when working from the office)
  • Diversity and inclusion training 
  • Four months of paid parental or personal leave
  • Generous vacation policy, company-wide mental health days during COVID-19
  • Work from home office set up stipend and internet stipend during COVID-19
Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable laws.
 
If you have a disability and you wish to discuss potential accommodations related to applying for employment, please contact Blend at (650) 550-4810 or hraccessibility@blend.com.

Related Openings

Not what you were looking for? Check out our careers page, or get in touch.