Manager, Blend eClose Operations

Various Locations Title Insurance Full-time

Blend makes the process of getting a loan simpler, faster, and safer. With its digital lending platform, Blend helps financial institutions including Wells Fargo and U.S. Bank increase productivity and deliver exceptional customer experiences. The company processes nearly $2 billion in loans daily, helping millions of consumers gain access to the capital they need to lead better lives.

Blend Title Insurance Agency is seeking a Manager to oversee Blend Close and support all facets of the E-Close environment. Our ideal candidate has knowledge and confidence to efficiently serve in an oversight capacity and work with Product Managers to grow and scale the operations. This is a challenging, fast-paced, and rewarding position at the nerve center of a dynamic, scaling Title Agency. 

How you'll contribute:

  • Oversee Blend Close Operations including operations desk and notaries
  • Hire, manage and mentor the staff, fostering their growth through development planning, performance management, and real-time feedback and coaching
  • Ensure that the team has a prime focus on attention to detail and quality, develop processes to implement them and track the progress over time
  • Keeps team organized and motivated and act as an escalation point when the issues arise
  • Work with Product Managers to implement new efficiencies and roll out additional capabilities of the platform
  • Create and implement plans to meet lender closing objectives, develop volume projections to manage the current capacity and hiring plans
  • Work with Deployment Team and Account Managers to onboard new clients on Blend Close
  • Answer queries from Lender partners, title agencies, notaries, borrowers and RON providers during product roll-out and gather feedback to improve the process

Who you are:

  • Critical Thinker - able to use logical thought processes to analyze and draw conclusions for project resolution 
  • Adaptable - ability to adapt to new, different and/or changing processes and requirements and can easily communicate to the team
  • Customer driven, focused on providing solutions and solving problems
  • Technologically advanced and motivated
  • Strong organization skills, someone who manages a team’s workload effectively in order to accomplish all assigned tasks
  • Operations experience in related Title and Settlement industry or Real Estate 
  • Attentive to details

Benefits and Perks:

  • Meaningful equity and a 401(k) plan
  • Comprehensive health benefits
  • Sponsored gym memberships, ClassPass credits, or wellness stipend.
  • Lunch, dinner, snacks, and Pizza Fridays
  • On-site meditation, yoga, and massages
  • Flexible work schedule, with open vacation policy
  • 4 months of paid parental or personal leave
  • Convenient location, with parking programs, and flexible commuter options

Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law, including the San Francisco Fair Chance Ordinance.

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