Title Production Manager (TX, CA, PA)

Various Locations Title Insurance Full-time

Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. We process more than $3 billion in mortgages and consumer loans daily, helping millions of consumers get into homes and gain access to the capital they need to lead better lives.

Blend Title Insurance Agency is seeking a Title Production Manager. This is a heavy operations role in a fast-paced startup environment. This position will assist in creating the future workflow and modeling of the company, utilizing experience and technology to improve the title production process. The ideal prospective employee has a strong commitment to creating and implementing processes to improve overall customer experience and is also an established leader with deep expertise in building and managing title production teams. 

How you'll contribute:

  • Assist in the hiring, managing and mentoring of staff, fostering their growth through development planning, performance management, and real-time feedback and coaching
  • Ensures that the team has a prime focus on attention to detail and quality, develop career trajectory and track their progress over time
  • Creates and implements plans to meet title production objectives, develop volume projections to manage the current capacity and hiring plans
  • Keeps the team organized and motivated and removes any roadblocks for your team
  • Help onboard new clients
  • Answer queries from partners and clients, and, gather feedback to improve the process
  • Ensure compliance in all aspects of company policies and procedures, rules and regulations across multiple state boundaries.
  • Monitor internal reporting, SLAs to provide exceptional service 
  • Clearly communicate with department contacts to troubleshoot and resolve issues in the title production process

Who you are:

  • Understands multi-state title production and title curative practices
  • Understands high volume production of title products and policies
  • In depth knowledge of title insurance policies & endorsements
  • Must exercise good judgement and to be able to work independently or in a team setting as needed
  • Excellent verbal skills and written communication skills
  • Organized with strong attention to detail
  • Strong computer skills including proficient knowledge of G-Suite(Gmail, Google Sheets, Calendar, Google Drive and Google Docs)

Benefits:

  • Meaningful equity and a 401(k) plan
  • Comprehensive health benefits
  • Wellness benefits covering a variety of wellness activities, gym memberships, fitness classes and more
  • Daily meal stipend for non-regularly remote employees during COVID-19 (and lunch, dinner,snacks, and Pizza Fridays provided in offices outside of COVID-19)
  • Diversity and inclusion training 
  • Weekly mindfulness meditation class
  • Weekly remote company all-hands 
  • 4 months of paid parental or personal leave
  • Flexible work schedule, with open vacation policy and companywide mental health days during COVID-19
  • Work from home office set up stipend and internet stipend during COVID-19

Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law, including the San Francisco Fair Chance Ordinance.