Navigating the Future of Account Opening & Loan Origination | Blend
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Navigating the Future of Account Opening & Loan Origination

Discover how banks are rethinking account opening and loan origination in response to evolving customer expectations and digital demands. Executives from Smart Financial and Blend share insights from the Future Branches Customer Experience Survey—revealing where friction exists and how modern platforms and AI are transforming the process.

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Key takeaways:

  • How AI is streamlining onboarding and reducing operational bottlenecks
  • Where banks are seeing the most customer friction—and how to fix it
  • Strategies for building an omnichannel experience that drives growth
Angela Aguirre
Angela Aguirre
Member Experience - Digital
Smart Financial
Sara Maaske
Sara Maaske
Product Marketing
Blend
Chris Rand
Chris Rand
Head of Research
Future Branches Insights