Executive Panel: Expanding the Role of Bankers | Blend
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September 27, 2024 in Thought leadership

1 minute

Executive Panel: Expanding the Role of Bankers

How tech advancements are transforming the role of bankers with Citizens & Prosperity Bank.

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Forum panel featuring Bonni Walker, VP Credit Card Transformation at Citizens Adam Boyd, EVP at Citizens Bank Emily Bilbao, Strategic Operations at Blend

Key Takeaways

  • Explore how Citizens Bank and Prosperity Bank are leveraging technology to enhance the role of their frontline staff, empowering them to better serve borrowers.

  • Understand how advancements in automation and AI are reshaping the role of bankers, freeing them to focus on higher-value, customer-centric tasks.

  • Learn strategies for balancing a robust digital presence with maintaining meaningful human interactions in banking.

  • Discover approaches to delivering seamless omnichannel banking solutions while minimizing integration complexities.

Imagine a future where bankers are no longer tied down by manual processes but are instead free to build deeper relationships with customers, provide tailored financial advice, and drive growth in new and innovative ways. Over the next few years, the role of bankers will continue to transform, with automation and technology playing pivotal roles. We’re not just talking about replacing routine tasks—this is about empowering bankers to focus on higher-value activities.

Panelists:

  • Bonni Walker, VP Credit Card Transformation at Citizens
  • Adam Boyd, EVP at Citizens Bank
  • Emily Bilbao, Strategic Operations at Blend

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