Customer FAQ
This page will help you quickly connect and engage with the right member on the Blend team. Expand the section of interest below and follow the instructions.
If you have questions about Blend products or how to use Blend features, you can find more information in the following resources:
Blend Academy: https://academy.blend.com/trainings
Blend Community: https://community.blend.com
Blend Help Center: https://help.blend.com/hc/en-us
Please reach out to newsales@blend.com if you are interested in purchasing one of our products, including:
Home Lending Product Suite: Mortgage, Blend Income, Blend Close, SMS Notifications, Home Equity
Consumer Banking Product Suite: Deposit Account, Personal Loan, Vehicle Loan, Credit Card, Identity Verification
Other: Premier Support, Additional Blend Instance(s), Professional Services Engagement
If you’re interested in implementing a Blend feature that you don’t currently have enabled or want to opt out from an upcoming feature, please submit a ticket request to Blend Support.
If you’re experiencing any problems or issues in Production, please submit a ticket request to Blend Support.
If you have questions about your upcoming renewal or current contract please contact customeradvisor@blend.com.
If you have any questions about your invoice, please reach out to invoicing@blend.com. As a reminder, make sure you’ve submitted your funded loan report to reporting@blend.com for the month that the invoice concerns.
If you have any questions about due diligence, please reach out to our Due Diligence/RFP Team at due-diligence-requests@blend.com.
If you haven’t already, be sure to register in Blend Community to both access critical communication regarding upcoming and past releases and ask questions around the content. Once registered, click on the Product Updates tab and then click Follow to subscribe to the release notes emails sent bi-weekly.