Strategic Partnership Program Manager

Various Locations Customer Success Full-time

Blend makes the process of getting a loan simpler, faster, and safer. With its digital lending platform, Blend helps financial institutions including Wells Fargo and U.S. Bank increase productivity and deliver exceptional customer experiences. The company processes nearly $2 billion in loans daily, helping millions of consumers gain access to the capital they need to lead better lives.

As a Program Manager at Blend you will focus on driving and executing on strategic initiatives with some of our most important partnerships. You’ll work collaboratively and cross-functionally with different teams at Blend to ensure we’re executing on our strategic partnership objectives. You’ll focus on managing critical and complex work-streams for implementation of new or enhanced functionality. You will be expected to interface directly with these partners to ensure we’re aligned on customer expectations, production support processes and delivery timelines. You’ll identify and articulate how Blend and it’s strategic partners can improve processes to maximize efficiency and operational impact.

How you'll contribute:

  • Implement and drive effective project management routines for multiple complex work streams with one of our most important partners
  • Create and distribute project plans and status reports for internal and external consumption
  • Collaborate with sales and partnership teams to align and communicate partner channel strategy as well as key deliverables as they relate to Blend’s objectives and strategy
  • Work closely with strategic account and deployment teams to document and prioritize critical asks, decisions and enablement details
  • Enhance and build out repeatable project management routines for our fast-paced, agile delivery model
  • Closely monitor our customers feedback regarding integration updates, new features and releases
  • Collaborate with our support team on common issues that arise and how to best coordinate with our partners in resolving them in a timely and efficient manner

Who you are:

  • 10+ years of relevant experience as a project manager on large, complex software projects
  • Outstanding organizational and planning skills with strong attention to detail
  • Extensive knowledge of project management best practices, specifically agile software development best practices 
  • Experience interfacing with multiple work streams and various internal and external stakeholders
  • Experience working as, or with, a third party partnership management function; familiarity with key aspects of the partner delivery lifecycle
  • Excellent communication skills - verbal, written and presentation
  • Preferred experience in and knowledge of SaaS software delivery
  • Ability and flexibility to travel around 20%

Benefits and Perks:

  • Meaningful equity and a 401(k) plan
  • Comprehensive health benefits
  • Sponsored gym memberships, ClassPass credits, or wellness stipend
  • Lunch, dinner, snacks, and Pizza Fridays
  • On-site meditation, yoga, and massage
  • Flexible work schedule, with open vacation policy
  • 4 months of paid parental or personal leave
  • Convenient location, with parking programs, and flexible commuter options

Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law, including the San Francisco Fair Chance Ordinance.

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