Technical Support

San Francisco Customer Success Full-time
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Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. We process more than $3 billion in mortgages and consumer loans daily, helping millions of consumers get into homes and gain access to the capital they need to lead better lives.

Blend is growing our Support team to work closely with our customers to maintain fully-functional, high-performing production environments. Support is a highly valued team at Blend, because we will only be successful if our customers are successful. We are looking for an exceptional person to join this team – someone who regularly goes above and beyond to provide the best possible service and relevant solutions to our clients. If you join us, you’ll be part of a small, tightly-knit Support team that is ridiculously good at providing world-class service.

How you'll contribute:

  • Your daily tasks may include:
  • Resolving Tier 1 and 2 incoming issues via email, chat and phone
  • Translating technical speak and troubleshooting steps in a way that anyone could understand. You may be helping customers with anything from password resets to troubleshooting and replicating product issues reported by customers
  • Gathering feedback: our product team loves to crank out features that our users are asking for

  • Once you're a Blend product expert, you will have the opportunity to assist with:
  • Authoring knowledge base articles for internal and external use
  • Working on various cross-departmental projects
  • Light quality assurance of our product

Who you are:

  • Excellent troubleshooting, documentation and communication skills – both oral and written
  • Experience with a support ticket system – Zendesk or Salesforce is preferred
  • A detailed, organized and results-oriented mindset
  • Ability to act in a responsive and sensitive manner to all customer inquiries
  • Superb phone, chat and email etiquette
  • Ability to think outside of the box and find creative ways to solve problems
  • A work style that’s self-directed; you can work autonomously and as part of a team
  • Flexibility – you can work weekends and holidays as needed based on business demands

Bonus Points!

  • 1+ years’ experience supporting an enterprise SaaS solution
  • Bachelors degree
  • Prior experience at a fast-growing startup

Benefits and Perks:

  • Meaningful equity and a 401(k) plan
  • Comprehensive health benefits
  • A well-rounded Wellness Program that covers a variety of wellness activities, gym memberships, fitness classes and more
  • Lunch, dinner, snacks, and Pizza Fridays
  • On-site meditation, yoga, and massages
  • Flexible work schedule, with open vacation policy
  • 4 months of paid parental or personal leave
  • Convenient location, with parking programs, and flexible commuter options



Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law, including the San Francisco Fair Chance Ordinance.

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