Commercial Account Manager

San Francisco, New York Customer Success Full-time

Blend makes the process of getting a loan simpler, faster, and safer. With its digital lending platform, Blend helps financial institutions including Wells Fargo and U.S. Bank increase productivity and deliver exceptional customer experiences. The company processes nearly $2 billion in loans daily, helping millions of consumers gain access to the capital they need to lead better lives.

As a Commercial Account Manager at Blend you will focus on providing strategic direction to some of the top lenders in the country to realize the value of Blend. You’ll be focused on our mid-market accounts that will lean heavily on your expertise to drive success through adoption of new technologies. Through your customer interactions, you will be working on initiatives that will impact the future of lending at the largest segment if Mortgage Lenders in the US. You’ll identify and articulate how Blend can unlock significant value for our customers and truly transform the technology that powers their lending process. As a member of the Account Management team, you’ll have the opportunity to help define our sales growth, participate in strategic decisions and help develop the culture!

How you'll contribute:

  • Management and ownership of commercial client accounts, ensuring 100% customer adoption and success
  • Proactively gather product feedback and share this with Product, Services and Engineering teams
  • Work closely with all levels of client organizations to uncover opportunities for growth within their business
  • Closely partner with customers regarding product updates, new features and releases

Who you are:

  • 1-2+ years of relevant level account management or sales experience at SaaS software company
  • Outstanding communication and presentation skills with experience sharing findings with senior management and C-level executives
  • Strong technical aptitude with the ability to develop a deep understanding of the Blend product, mortgage market and our customers' needs
  • Experience in supporting and handling complex client relationships while discovering opportunities for revenue growth
  • Shown listening and negotiation skills
  • Strong ability to articulate contractual, technical, and financial value points to customers, including executive leaders
  • Ability to travel up to 25%

Benefits and Perks:

  • Meaningful equity and a 401(k) plan
  • Comprehensive health benefits
  • Sponsored gym memberships, ClassPass credits, or wellness stipend.
  • Lunch, dinner, snacks, and Pizza Fridays
  • On-site meditation, yoga, and massages
  • Flexible work schedule, with open vacation policy
  • 4 months of paid parental or personal leave
  • Convenient location, with parking programs, and flexible commuter options

Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law, including the San Francisco Fair Chance Ordinance.

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