Customer Success, Title

United States Title Insurance

Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. Through our software, we enable our customers to process an average of more than $5 billion in loans per day, helping consumers get into homes and gain access to the capital they need to lead better lives.

 

As a Customer Success Manager for Blend Title you will focus on communicating and driving success with some of our most important customers. You’ll collaborate and work cross-functionally with different teams at Blend and Blend Title Agency to ensure all the necessary support and response is provided to drive successful lender utilization of Blend Title. You will have regular touch points with lenders to receive and deliver feedback as well as discover opportunities for improvement. You will also be the primary point of contact for issues needing resolution and keep all necessary parties informed as issues resolve. You will also coordinate the onboarding process of all new lenders.

How you'll contribute: 

  • Build and deepen relationships with customers to help influence their long-term technology and business decisions
  • Add value and be viewed as a trusted advisor by bringing compelling insights and ideas with follow through execution
  • Leads, collaborates with, influences and supports internal business partners to identify and capitalize on opportunities, solve problems
  • Drive success metrics including tracking impact of platform and deployment efforts
  • Participate in detailed account strategy in generating and developing business growth opportunities, working cross-functionally with multiple lines of business including Home Buying Journey offerings, maximizing business impact and opening up opportunities with large enterprise customers
  • Proactively gather product feedback and convey this to Product, Services and Engineering teams
  • Management and ownership of Customer’s title day to day needs delivery from across the organization

Who you are: 

  • Bachelor’s Degree or minimum three (3) years of customer success experience, title experience preferred
  • Outstanding communication and presentation skills with ability to develop trusted relationships with all levels within an organization
  • Highly effective written and oral communication skills, including presentation, persuasion, timing, tact and negotiation skills
  • High degree of customer focus, interpersonal relationship skills and problem solving

Benefits and Perks: 

  • Meaningful equity and a 401(k) plan
  • Comprehensive health benefits 
  • Wellness benefits covering a variety of wellness activities, fitness classes, fitness equipment and more 
  • Stipends for work from home office set up, internet, and meals 
  • Company-wide mental health days 
  • Weekly remote all hands
  • Up to 15 days accrued vacation per year
  • 16 weeks of paid parental leave
Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable laws.
 
If you have a disability and you wish to discuss potential accommodations related to applying for employment, please contact Blend at (650) 550-4810 or hraccessibility@blend.com.
 
#LI-BS1
 
Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable laws.
 
If you have a disability and you wish to discuss potential accommodations related to applying for employment, please contact Blend at (650) 550-4810 or hraccessibility@blend.com.

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