Order Management Lead

United States Finance

Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. We process more than $3.5 billion in mortgages and consumer loans daily, helping millions of consumers get into homes and gain access to the capital they need to lead better lives.

This role will be an integral part of the Blend Accounting team. We are looking for a highly motivated professional to manage the Order Management and Collections processes. The ideal candidate is someone who can develop effective working relationships with cross-functional partners, is detail oriented and can identify and develop best-in-class processes and controls to support the rapid growth of the business.

How you'll contribute: 

  • Manage the end-to-end order to cash collections process and identify and implement system and process improvements
  • Ensure the completeness and accuracy of orders on a monthly basis. Review submitted order forms for completeness, accuracy and compliance with company policies
  • Analyze and organize large data sets across multiple systems
  • Coach and mentor team members on order-to-cash processes and partner with cross-functional groups (i.e., deal desk, operations, and sales) to drive best practices and scalable order-to-cash processes
  • Ability to work collaboratively as well as independently, maintain a high degree of accuracy, and work efficiently to meet tight deadlines
  • Implement and oversee internal control activities related to order-to-cash processes
  • Manage the preparation of external audit deliverables
  • Support ad-hoc requests for billings and collections forecasting, and internal company metrics  

Who you are: 

  • 5+ years of experience in an order management lead/manager role at a high growth SaaS company
  • Ability to operate in a fast paced, rapidly evolving, data driven environment
  • Strong verbal and written communication skills required to interface with all levels of the organization
  • You are passionate about driving continuous improvement in yourself and within your function
  • You are detailed oriented and possess the ability to multitask
  • Strong systems knowledge with experience with NetSuite, Salesforce and Microsoft Excel
  • Bachelor’s Degree in Business/Finance

Benefits and Perks: 

  • Meaningful equity and a 401(k) plan
  • Comprehensive health benefits
  • Wellness benefits covering a variety of wellness activities, gym memberships, fitness classes and more
  • Daily meal stipend during COVID-19 (lunch, dinner, snacks, and Pizza Fridays when working from the office)
  • Diversity and inclusion training 
  • Four months of paid parental or personal leave
  • Generous vacation policy, company-wide mental health days during COVID-19
  • Work from home office set up stipend and internet stipend during COVID-19
Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable laws.
If you have a disability and you wish to discuss potential accommodations related to applying for employment, please contact Blend at (650) 550-4810 or hraccessibility@blend.com

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