Recognizing a financial institution that has successfully modernized its operations with technology.

This award celebrates a financial institution that has embraced digital transformation to improve operational efficiency, reduce friction in internal processes, and create better outcomes for both customers and employees.

Examples of Winning Submissions:

- A bank that reduced mortgage application processing time by integrating Blend into its workflow.

- A credit union that transitioned from a paper-based home equity lending process to a fully digital experience, resulting in an increase in applications.

- An institution that automated income and asset verification, eliminating manual steps and decreasing time to close.

Honoring a customer who has leveraged Blend in a groundbreaking way.

This category highlights a financial institution that has pushed the boundaries of what’s possible with Blend by using its platform in unique and impactful ways.

Examples of Winning Submissions:

- A credit union that customized Blend’s workflows to streamline small business lending and increase loan approvals outside of branch business hours

- A lender that used Blend to create a seamless, omni-channel application experience, boosting completion rates online and in-branch

- An institution that adopted Blend’s Spanish Intake and delivered an inclusive experience, leading to a measurable uptick in Hispanic member engagement

Recognizing a financial institution that has created an exceptional digital banking experience.

This award celebrates institutions that have reimagined the customer journey by delivering a frictionless, intuitive, and personalized digital experience across multiple channels.

Examples of Winning Submissions:

- An institution that leveraged customer feedback to continuously refine its digital lending journey, leading to an increase in NPS.

- A bank that achieved a 90% digital adoption rate for its mortgage and home equity application process.

- A credit union that integrated Blend with its mobile banking platform to create a seamless deposit account opening experience, reducing abandonment rates

Celebrating a customer who has used technology to significantly enhance customer engagement and satisfaction.

This category recognizes institutions that have demonstrated a commitment to enhancing the customer experience by leveraging technology to meet evolving customer needs.

Examples of Winning Submissions:

- A credit union that leveraged Blend’s data insights to offer personalized product recommendations, driving increased cross-sell opportunities.

- A lender that introduced proactive customer communication during the mortgage process, resulting in higher satisfaction scores and fewer inbound support calls.

- An institution that simplified the account opening process with guided workflows, reducing drop-offs and improving the overall customer journey.

For a customer whose collaboration has significantly contributed to the evolution of Blend’s technology roadmap.

This award honors institutions that have gone beyond being a customer by providing valuable insights, feedback, and partnership to help shape Blend’s product roadmap.

Examples of Winning Submissions:

- A bank that collaborated closely with Blend’s product team to refine the digital closing experience, helping improve adoption of RON and hybrid closings.

- A financial institution that participated in beta testing for Blend’s new home equity offering and provided key insights that led to feature enhancements.

- A partner that contributed strategic guidance to improve compliance features, ensuring that Blend’s solutions meet evolving regulatory requirements.