Change Management

Our approach

With over 130 successful deployments, our Customer Engagement team is expert at helping customers unlock maximum value from their investment in Blend.

 

Expert training from experienced professionals

Our Customer Engagement team offers a portfolio of action plans and support resources to your managers from day one so you can hit the ground running and reach your goals. They begin by understanding your processes and then work together with you to design your future state with Blend. Our team comes from mortgage and banking so they know how to engage yours and affect real change.

Best practices that save you time and money

We frequently hear that getting loan teams to use new tools is the hardest part of adopting new mortgage technology. Our best practices help you ensure your implementation is smooth and successful. We even have a toolbox full of tips and tricks to win maximum buy-in. Loan teams will enjoy intuitive workflows and increased productivity.

Implementations that run on schedule

After 130+ successful implementations and rollouts of Blend, our Customer Engagement team has honed their skills and is able to tailor change management plans to organizations of any size or structure efficiently and expertly. Let our experts help you reach your goals on schedule.

First class support when your team needs it

Adopting new technology can be intimidating. We can help. Blend provides your team with another layer of resources beyond product documentation, education, and training materials — real-time support. Our support team is available during business hours to help everyone on your loan team with Blend-related issues via live chat and email. We also maintain an online help center with step-by-step guides for resolving common issues and requests.

Build a successful change management program. Talk to our team today.

“We’ve worked with companies where questions are met with two-sentence email answers. Blend’s commitment to on-site training and soliciting our input has helped loan officers understand how they benefit from using the platform.”

— Bobby Nicely, President at ALCOVA Mortgage