• < 2 months

    Legacy Mutual Mortgage partnered with Blend to roll out its new digital mortgage platform, Revv, in less than two months.

  • 50+ LOs

    Blend was able to quickly integrate with Encompass®, and train 50+ LOs and their team prior to national rollout.

  • 13 days

    The first loan funded through Revv was closed in 13 business days and the average loan funds 8 business days faster with Revv.

Winning with efficiency and transparency

Enabling borrowers and referral partners to complete actions and see results with speed, transparency, and communication throughout the entire origination process has established Legacy Mutual Mortgage as one of the most reliable lenders in the markets they serve.

The numbers confirm this: Over the last 18 months, prior to working with Blend, 92% of Legacy borrowers said their estimated closing date was met, and 94% of borrowers said they would use Legacy Mutual Mortgage again.

We chose Blend not only because we felt they had the best technology on the market, but because we also had the most confidence in their ability to execute, and do it quickly.
Raven Johnson
Raven Johnson Project Manager

Finding the right partner

The challenge the Legacy team faced was meeting the growing digital demands of customers while maintaining their high standard of service.

They sought a technology solution that would allow them to exceed borrower and referral partner expectations while integrating into their existing systems, and start providing value immediately.

National rollout in two months

Thanks to Blend’s Encompass® partnership, which enables a seamless out-of-the-box integration, and Blend’s Customer Success team, the new platform was fully implemented in less than five weeks. With
the speed of the Blend user experience at its core, the Legacy team also found the perfect name for its new digital experience: Revv.

REVV Loans vs. Non-REVV Loans Since April 2017

Avg. # of business days saved Avg. % of total time saved
TRID application to decision 4 22%
TRID application to fund 8 21%
Initial application started in
Revv to fund
32 51%

With Blend fully integrated, the next step was ensuring that every Legacy team member was empowered to use the new Revv platform.

“The Blend Deployment team came onsite and helped train over 300 staff members, including loan officers, supporting production staff, underwriters, and marketing teams to ensure everyone knew how to use the new service,” said Raven Johnson, Legacy Mutual project manager.

We received regular emails about the status of our loan and what information was needed when. We were also able to directly upload several documents and connect to our accounts digitally, making it much more convenient.
Legacy Mutual Mortgage Borrower After using REVV

Delivering on a great experience for everyone

In just over three months, Blend enabled Legacy to drive faster funding times, improve closing rates, and provide a better borrower experience.

With close to 1,000 applications through the new platform, Legacy has seen an average borrower satisfaction rating of 9/10 and overall Net Promoter Score (NPS) of 65. That experience rivals some of the best technology service providers and is well above the NPS average for financial services.

Most importantly, with Revv, Legacy Mutual Mortgage has been able to decrease the time it takes to get borrowers funded and into their homes. The first loan funded through the Revv platform was completed in just 13 business days, resulting in another happy homeowner delighted by Legacy’s speed and reliability.

This infographic looks at Legacy Mutual Mortgage’s timeline to roll out Revv, a new digital mortgage platform, in less than 2 months. From the signed agreement to the first loan funded, Legacy Mutual Mortgage found a partner in Blend to help them win with efficiency and transparency. Now the average loan funds 8 business days faster.
This infographic looks at Legacy Mutual Mortgage’s timeline to roll out Revv, a new digital mortgage platform, in less than 2 months. From the signed agreement to the first loan funded, Legacy Mutual Mortgage found a partner in Blend to help them win with efficiency and transparency. Now the average loan funds 8 business days faster.
With Revv, powered by Blend, we’re not only set up to provide a great digital experience for our borrowers and maintain our reputation with realtors and builders, but are also set up to win in the long run by working with a technology company that is a true partner and shares our vision for the future.
Dan Diepenhorst
Dan Diepenhorst President and CEO

To learn more on how Blend can transform your originations business, visit our product page.