Product Manager - Borrower Experience

San Francisco Product Full-time

Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. We process more than $3.5 billion in mortgages and consumer loans daily, helping millions of consumers get into homes and gain access to the capital they need to lead better lives.

Blend’s Mortgage Group is responsible for powering the core functionality of Blend’s lending platform that enables mortgage lenders to deliver a more frictionless, compliant, and accessible ecosystem to their customers.

The Borrower Experience is critical to any Mortgage. This team is responsible for helping our customers deliver a seamless end-to-end Consumer Mortgage experience from starting a Mortgage to closing their loan. We want to take our industry leading experience to the next level, with more automation, personalization, and across all channels. As the Product Manager for the borrower team, you will own the strategy, roadmap, and execution for the product. You will work closely with peers in mortgage teams and cross-functionally with business partners and customers to drive a unified borrower experience and platform.

How you’ll contribute:

  • Deeply understand the consumer’s mortgage journey and the pain points they face to inform our strategy
  • Work closely with cross-functional product and engineering teams to build solutions that simplify the complex, confusing, and opaque steps into a delightful consumer experience
  • Drive execution of the team’s roadmap by clearly defining and communicating the roadmap and priority, and ensuring that your team has the critical inputs to ship features and build operational capability with high quality and in a timely manner
  • Own the borrower platform and think about how best to serve our borrowers over their financial journey from first mortgage, to closing, to refinancing

Who you are:

  • 3+ years of product management. Ability to identify, prioritize, and deliver value for the end-customer, the borrower. Ability to triangulate between the borrowers needs and the customers needs
  • You have deep interest in consumer experiences and have worked in consumer or B2B2C product management
  • Metrics driven Product Management. Strong analytical skills, with the ability to gather both qualitative and quantitative data, emerge with insights and decisions
  • Strong written and verbal communication skills that build and foster cross-team collaboration and alignment on key outcomes and objectives
  • Strong business acumen. The ability to identify the where value is being extracted in the value chain and figure out how to extract it for consumers and our customers

Bonus Points!

  • You have built successful businesses or products from the ground level

Benefits and Perks:

  • Meaningful equity and a 401(k) plan
  • Comprehensive health benefits
  • Sponsored gym memberships, ClassPass credits, or wellness stipend.
  • Lunch, dinner, snacks, and Pizza Fridays
  • On-site meditation, yoga, and massages
  • Flexible work schedule, with open vacation policy
  • 4 months of paid parental or personal leave
  • Convenient location, with parking programs, and flexible commuter options

Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law, including the San Francisco Fair Chance Ordinance.